No Return Policy:
If you want to try a product
for the first time, please buy a smaller size to see if you like it.
buy it, it is yours.
Our web site is designed for
those people who know which products they want to use.
Therefore we do not except
There is some thing wrong
with the product we shipped you, or
We shipped you a product
other than the ones that appeared on your order, or
your product(s) were:
damaged in shipping (as
in the bottle or tube broke, top came off) or
(as in a mousse that won’t foam or hairspray that won’t spray).
Products are not considered perishable but may be damaged by weather temperature
extremes. Please ship
to and address where your products will not be left out to bake or
freeze. Damage from heat and/or freezing is not covered by AlternativeHairProducts.com or
In the event
Shipped you the product
listed on your order ... and
After inspection you
decide it is not the product you thought you ordered and
You notify us it is being
returned via Email (
get a return authorization number and place it on the returning box by the
And the products are returned it in good condition, unused and unopened.
We charge a 20% restocking fee. That is to say we return the
the cost of the product (but not the cost of shipping & handling).
In addition you will be charged for shipping IF:
you ordered over the minimum product total required to take
advantage the free shipping offer,
- then decide to return all or part
of the order so your order total goes
minimum product total ... required to qualify ... for free shipping
- Then we will charge a 20% restocking fee plus
- the normal, shipping fee, you would have
been charged, had your original order been less than $200.00. or
- the actual cost of shipping,
that the shipper charged us.
- whichever is greater
If (in error) you send us products we have NOT sold and
shipped to you, or have sent us an unauthorized return;
we will attempt to notify you by e-mail and hold you
products awaiting your instructions, for 30 days before we discard them.
You must notify us before
returning a product,
, and receive an ok before returning the item.
You then have 30 days to return
the item(s) to us,
after 30 days it is yours.
Products must be returned in
good condition, this means you should tape down the lids or caps on bottles and
sprays to receive your credit.
If you return a product
without notifying us, or
returned a product 1-we did not send to your or, 2-we DO NOT OFFER FOR SALE, we will notify you via Email.
We will hold the product for
30 days so you can tell us how you want to pay for return shipping or other
product disposition. After 30 days the products will be thrown out.
Credit card credits take an average of 5 business days to be posted back to your
account. Credits under $1.00 are not applicable for refund due to credit card
processing fees. When using a debit card the bank may hold on to your funds for
72 hours after we have canceled the order due to the info not being validated by
the credit card company.
Product Companies change packaging,
they rarely change the ingredients in the products.
(One possible exception being
changes to meet State VOC requirements.)
Product companies discontinue products frequently, if you can’t find it on the
Product companies often
change the wording on the package, Add descriptions or just leave a description
off the bottle.
They often change the wording on
the same package design several times in the course of the package design, it is
product just different words on the package.
Product companies Usually make
announcements when they a change a products ingredients. It is rare that we are
not informed but if you have a question we will ask the company and try to get
an the answer for you.
We want to make sure that you get
the right product.
If the product inside the container is the same but
the package or wording has changed, we do not offer refunds.
If the product in the container has been changed, not just a change to the package,
we will accept the return and give you a credit. Again
You must notify us before returning
, and receive an ok before
returning the item.
When a product has been changed we may also display
a picture of the former version on the web site to help viewers identify
the product they are looking for. (If you see two different pictures it does not
mean you get more than the quantity shown on the order.) If in doubt contact us,
if we do not know we will try to
find out for you.
We either forgot to put it up on
the web site please
It has been discontinued or
It is brand new and we haven’t
gotten on the web site yet.
or Write to us at
7014 E Golf Links Rd #3,
Tucson AZ 85730
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Return Policy Email
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DISCLAIMER: The manufacturers
and distributors of the products being offered for sale are the owners of their
registered trademarks, trade names and copyrights. AlternativeHairProducts.com is not
related to, nor affiliated with, any of the owners, manufacturers or
wholesale distributors, of the products and brand names being offered for home